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Welcome to Apotec -
Deliver to : Dubai, United Arab Emirates
MOHAP License Number: XXXXXXX-XXXXXXUpload Prescription
Effective Date: Last Updated August 2026 | Compliant with UAE PDPL & Healthcare Regulations
At APOTEC Pharmacy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, use our mobile applications, contact us, or use any of our pharmacy and healthcare services.
By accessing or using our website, mobile applications, or services, you agree to the practices described in this Privacy Policy.
Protecting your privacy and maintaining the confidentiality of your medical and personal information is one of our highest priorities. We handle all personal information responsibly and in accordance with the applicable laws and regulations of the United Arab Emirates, including the UAE Personal Data Protection Law (PDPL), healthcare regulations, and any applicable local health authority requirements.
We may collect the following types of personal information:
Your information may be collected when you:
We use your information to:
With your consent, we may also send promotional offers, health campaigns, wellness tips, product launches, special discounts, and newsletters. You may unsubscribe from marketing communications at any time.
We process your personal information based on one or more of the following:
🛡️ Strict Health Data Confidentiality
Medical prescriptions and health-related information are treated as highly confidential. Only authorized pharmacists, licensed healthcare professionals, and designated employees who require access to fulfill your request may access your prescription information. All employees are bound by strict confidentiality obligations.
Online payments are securely processed through trusted third-party payment service providers. APOTEC Pharmacy does not store your complete debit or credit card details on its servers. All payment transactions are encrypted using industry-standard security protocols.
Where required by UAE healthcare regulations, patient information may be securely shared with government-approved Health Information Exchange platforms or healthcare authorities to support continuity of care, regulatory compliance, and patient safety.
If you subscribe to our newsletters or promotional communications, we may send product updates, health awareness campaigns, pharmacy offers, seasonal promotions, and wellness information. You may opt out at any time by clicking the unsubscribe link in our emails, updating your account preferences, or contacting Customer Support.
APOTEC Pharmacy may use Artificial Intelligence (AI) technologies to improve customer experience and healthcare services, including customer support automation, prescription workflow assistance, product recommendations, healthcare information services, and operational efficiency.
Where AI is used to process sensitive health information or support healthcare decisions, we will obtain consent where required by applicable law.
Our services are intended for individuals aged 18 years or older. Where services are provided to minors, they must be requested by a parent, legal guardian, or authorized representative. We do not knowingly collect personal information directly from children without appropriate authorization.
We employ industry-standard security measures including:
Although we implement strong security measures, no online transmission or storage system can be guaranteed to be completely secure.
We retain your personal information only for the duration necessary to provide our services, comply with healthcare regulations, satisfy legal obligations, resolve disputes, and prevent fraud. When information is no longer required, it will be securely deleted or anonymized.
Subject to applicable UAE laws, you may have the right to:
Our website may contain links to external websites. APOTEC Pharmacy is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites before providing any personal information.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. The latest version will always be published on our website with the updated Effective Date. Continued use of our website or services after changes become effective constitutes your acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
At APOTEC Pharmacy, we believe that your trust is our most valuable asset. We are committed to maintaining the confidentiality, integrity, and security of your personal and medical information while providing safe, reliable, and patient-centered healthcare services.
18Social Media
Our official social media pages may share links to our website and healthcare information. Please avoid posting medical prescriptions or confidential health information publicly on social media. For confidential inquiries, contact us directly through our official customer support channels.