Logistics & Delivery

Shipping & Delivery Policy

Safe, Temperature-Regulated Healthcare Delivery Across the United Arab Emirates

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Orders > AED 29

FREE Standard Delivery on all orders above AED 29 across designated UAE regions.

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Orders < AED 29

A nominal AED 5 delivery charge applies for smaller orders under AED 29.

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Express Option

Available for AED 3. If delivery is delayed beyond the promised window, the AED 3 fee is automatically refunded to your Apotec App Wallet.

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Temperature Controlled

Insulin, vaccines, and temperature-sensitive medications are transported in specialized temperature-regulated medical cooler boxes.

Coverage areas and estimated arrival windows across the UAE

Dubai, Sharjah & AjmanSame-Day Delivery (2 to 4 hours)

Rapid fulfillment from local community branches.

Abu Dhabi & Al AinSame-Day / Next-Day Delivery

Orders placed before 8 PM delivered same-day.

RAK, Fujairah & UAQNext-Day Delivery

Dispatched via specialized climate-controlled courier network.

International (Select Regions / KSA)Customs & Regional Clearance

Subject to local cross-border health regulations and customs clearance.

Ensure recipient availability at the designated delivery address during the estimated delivery window.
Present valid identification (Emirates ID or Passport) upon delivery for Prescription-Only Medicines (POM) or controlled products.
Rescheduling due to recipient unavailability may incur additional delivery coordination.

Your Health. Our Commitment. Every Day.