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Welcome to Apotec -
Deliver to : Dubai, United Arab Emirates
MOHAP License Number: XXXXXXX-XXXXXXUpload Prescription
Applicable to Online Orders & In-Store Purchases Across UAE
At Apotec Pharmacy, customer satisfaction is our priority. We are committed to providing high-quality healthcare products while ensuring a fair and transparent return and refund process.
Products purchased through the Apotec Pharmacy App or Website may be returned within 3 calendar days (72 hours) from the date of delivery, provided they meet the eligibility conditions below.
Products purchased from any Apotec Pharmacy branch may be returned within 7 calendar days from the date of purchase.
To qualify for a return or exchange, the product must:
⚠️ If a promotional gift was received and the returned purchase no longer qualifies for the promotion, the gift must also be returned. Failure to return the gift may result in deduction of its value or rejection of the return.
For hygiene, patient safety, and regulatory compliance, the following items cannot be returned or exchanged unless delivered damaged or incorrectly:
Apotec Pharmacy reserves the right to refuse returns for any product where authenticity, storage conditions, or product integrity cannot be guaranteed.
Once approved, our delivery team will arrange pickup. Products undergo quality inspection upon receipt prior to refund/replacement.
Customers may visit any Apotec Pharmacy branch with:
Our branch pharmacy team will inspect the item before approving the return.
Every returned product is subject to strict quality inspection. Returns may be rejected if:
The quality inspection decision made by Apotec Pharmacy shall be final.
If you receive an incorrect item, please notify us immediately or within 24 hours of delivery. After verification, we will offer a replacement at no additional cost or a full refund, based on customer preference.
If your order arrives damaged or defective:
Once approved, Apotec Pharmacy will provide a replacement or a full refund using the original payment method.
Orders may be cancelled before they are processed or dispatched. Once dispatched, cancellation may not be possible and standard return rules apply.
Apotec Pharmacy reserves the right to cancel orders due to product unavailability, payment failure, pricing errors, suspected fraud, or regulatory restrictions. Any payment received will be refunded accordingly.
Refunded to Original Credit/Debit Card or Payment Gateway. Takes 7–15 business days depending on bank.
Refunds issued as Apotec Wallet Credit or Bank Transfer (where applicable).
Refunded as Store Credit Note or original payment method where operationally possible.
Store Credit Notes are non-transferable and subject to their stated validity period.
Eligible products may be exchanged for the same item, a different item of equal/higher value (customer pays difference), or a lower value item (difference issued as Store Credit). Exchange requests remain subject to inspection.
Products purchased during promotional campaigns remain eligible for return only if they satisfy this policy. Where promotional discounts depend on multiple items, returning part of the order may require recalculation of the discount and adjustment of the refund amount.
If loyalty points were earned on a returned purchase, earned points will be reversed. Redeemed points will be credited back according to Apotec Rewards Program terms.
For any return, refund, cancellation, or exchange request, please contact Apotec Pharmacy Customer Care via Email (care@apotecpharmacy.ae), WhatsApp Support, our Website, or Mobile App.
Apotec Pharmacy reserves the right to:
Nothing in this policy affects the consumer rights available under applicable laws of the United Arab Emirates.
Your Health. Our Commitment. Every Day.